Refund policy – TANAZ
At TANAZ, we provide high-quality products and follow strict quality checks before dispatch. Still, if any issue occurs, please read our Refund & Replacement Policy below:
1. Returns
We do not offer returns for any products. Please check the Size Chart carefully before placing an order.
2. Replacements (Damaged Products Only)
If you receive a damaged product, we offer a replacement.
To process a replacement:
- Contact us within 48 hours of delivery.
- Share your order number, clear photos, and a continuous opening video (without pause).
- Our team will verify the issue.
- Once approved, we will arrange a replacement (subject to availability).
Note:
- Damage caused by customer mishandling is not covered.
- Used / altered items cannot be replaced.
3. Refunds
If the product is eligible and approved, refund will be processed to the original payment method or issued as store credit, based on your preference.
4. Non-Returnable Items
- Custom or personalized items
- Sale / Clearance products
- Gift cards
5. Shipping Costs
- Return shipping cost must be paid by the customer.
- Shipping charges are non-refundable.
6. Contact Information
For any questions or assistance:
- Email: shoptanaz7@gmail.com
- Phone: +91 96562 35198 (Mon–Sat, 10 AM–6 PM)
We value your trust and will do our best to assist you.