Shipping policy
At TANAZ, we are committed to delivering your orders as quickly and safely as possible. Please review our shipping policy to understand how we handle delivery timelines, processing, and shipping-related queries.
1. Shipping Locations
We currently ship to:
- Domestic Shipping: All over India.
For international shipping, please contact us at shoptanaz7@gmail.com for assistance.
2. Shipping Costs
We offer Free Shipping on all orders within India.
3. Order Processing Time
- Orders are usually processed within 2–3 days after the order is placed.
- Processing time may be longer during festivals, sales, or high-order periods.
- You will receive an email once your order is shipped.
Note: Processing time is separate from shipping time.
4. Shipping Time
Estimated delivery timelines:
- Domestic Shipping: 10–12 working days.
Please note that shipping times are estimates and may vary due to:
- Weather issues
- Courier partner delays
- Natural causes
5. Order Tracking
Once dispatched, you will receive a tracking number via email or SMS.
Please allow 24–48 hours for tracking updates to reflect in the system.
6. Shipping Delays
Delays may occur due to:
- Courier service issues
- Incomplete or incorrect address
- High traffic or holiday seasons
For major delays, you may contact us at shoptanaz7@gmail.com, and we will coordinate with the courier partner.
7. Customs, Duties & Taxes (For International Orders)
If you request international shipping:
- Any customs duty, tax, or import fee will be the responsibility of the recipient.
- TANAZ is not responsible for delays caused by customs procedures.
8. Shipping Address
Please ensure your shipping address is accurate and complete while ordering.
We are not responsible for delays or failed deliveries due to incorrect address details.
If you need to update your address after ordering, contact us immediately.
9. Lost or Stolen Packages
TANAZ is not responsible for lost or stolen packages marked as “Delivered” by the courier.
In such cases:
- Contact the delivery partner directly
- Or reach out to us for assistance
10. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide opening video (no pause) and clear photos of the damage
We will arrange a replacement or refund based on our Refund & Replacement Policy.
11. Contact Information
For shipping-related questions or concerns, contact:
- Email: shoptanaz7@gmail.com
- Phone: +91 96562 35198 (Mon–Sat, 10 AM – 6 PM)
- Website: tanaz.shop